Dialog is a softening of the heart

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The main outcome of the
dialogue that we do is a

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softening of attitude rather
than a change of opinion.

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Sometimes we do change
opinion in sessions.

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People might hear somebody
else's side of the story and

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actually say, you know what,
you might be right,

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I'm going to change my view.
It's very rare, though.

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I think the main point of
dialogue and the strongest

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thing that can come out
of it is that empathy.

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It's that understanding
the other side.

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But there's no
pressure to agree.

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You're not trying.

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This is the difference
between dialogue, debate.

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If you're having a debate,
you're trying to win over

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the other person, to win
over the audience

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who's watching the debate.
You're right.

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And the other person's argument
is wrong or is less

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valid or whatever.

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Dialogue is more about just
learning about the other and

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understanding without the
pressure of having to

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win the debate.

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And that's where it's a
completely different ballgame

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that you're playing,
because the outcome

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that you're trying to get
from that is to move on

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to another conversation
from that dialogue

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about how we can improve
the situation for the people involved,

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whether it's a personal situation or
the Israeli-Palestinian conflict.

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Dialogue sets you up for that,
creates that empathy.

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And you can then start to be
more constructive

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and creative in your solutions
because you actually know

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what the other side need, you understand
where the other side is coming from.

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It's a tool and it's really important.